What Does a Business Development Representative Do

Business development is a broad profile with many important roles under its feathers,  from Business Development Executive to Chief Business Development Officer- each profile carries different responsibilities.

A strong business development team can fetch significant fortunes to an organisation if you have the right blend of skillful business development representatives to lead the battle.

With the correct knowledge about the roles and responsibilities of a business development representative profile, one can efficiently grow business profits by retaining customers and generating new leads.

What is a Business Development Representative


A business development representative represents the sales team of a product or company, where his primary responsibility is to nurture fruitful collaborations with potential clients.

Business Development representatives or BDR are expert marketing professionals with relevant experience in the marketing field to represent their product or services effectively.

In simple terms, their job revolves around drawing more business opportunities for their company.

Their duty encloses cold calls, cold email campaigns, all types of networking, and social marketing.

Also, it’s important to understand the difference between a sales development representative and a business development representative. 

A sales development representative (SDR) is also responsible for generating new business opportunities. But they qualify only for inbound leads, whereas a BDR generates opportunities through outbound sales outreach such as email and cold calling.

Sales development representative(SDR) is an entry-level position for people with little experience in sales. By working with prospective buyers and perfecting their qualifying process, SDRs get ready to handle more responsibilities for dealing with an outbound sales strategy in the future.

Business development representatives()BDR are invaluable for an organisation by providing a constant flow of leads.

Business development representatives generate leads, but they don’t convert them. 

That’s the sales team task. BDRs only support sales reps’ by developing a strong inbound strategy. 

Also, BDRs do not focus on organic leads but are looking for newer opportunities to develop their market base and find more leads.

Actually, they are the front line warriors of an organization, responsible for sparking interest in a company’s product in unknown territories.

Business Development Representative Responsibilities


Business Development Representative(BDRs) Responsibilities:

Business development can scale a small-scale industry to a fast-growing big organization quickly.

When a prospect first enters the sales funnel, a business development representative takes charge of taking the operation efficiently to the end goal because they are at the forefront of the sales process. 

BDRs have to regularly make cold calls, send emails, and lead discovery calls with prospective consumers to secure appointments that turn into sales chances. 

When an organisation needs more leads than they can generate through digital marketing, 

BDRs can create more opportunities by actually engaging with potential buyers.

Let us Check Some Key Responsibilities of a Business development Representative-

Key Responsibilities of a BDR-

1. Research


BDRs are consistently on the lookout for untapped markets and developing new channels to extend business opportunities for their company. 

And if they get access to customer data through intelligent analytic applications like email spy tool Mailgaze, it’s exceptionally advantageous for them.

Using Mailgaze, BDRs can use customer profiles, behavioural data, and other useful insights to find new opportunities for lead generation.

2. Lead Generation

Business development representatives’ primary goal is lead generation for growing business. (Lead generation is a strategy to generate more business for your products/ services.

Copying is not recommended, but monitoring your competitors’ best moves to grow your business and bring something better in the market is a must-do before starting lead generation measures.

From user experience to visuals, copywriting to web designing, and social media strategies, everything should be monitored to provide better service and win the market game.

By monitoring the email marketing programs for lead generation, you can learn about the market trends, what strategies are winning and what is not, and what are the offers and incentives that grabs attention, and what is the content consumption.

You can learn the specific details, target those audiences, and they will appreciate your knowledge and may turn into a successful conversion.

Such close monitoring for lead generations is possible through the email intelligence spy tool Mailgaze to help you monitor, track, and analyze your competitors’ emails for better suggestions to outwit the competition.


It helps you get the best ROI(return on investment) by uncovering and accessing your competitors’ emails to help you understand how they utilize emails.

Mailgaze(best email spy tool) lets you have powerful searches to locate emails, filter ads, and bookmark your favourite emails to supercharge your email campaigns through its interesting email strategies.


3. Cold Calling

Cold calling is one of the most effective techniques for engaging with potential leads. And an efficient business development representative is a master at it.

It’s often mystified, but no other business development activity can reach cold calling at contriving outcomes for proceeds.

Interested in learning about cold calling in detail, follow this blog link-

How To Master Cold Calling: 11 Best Practices

4. Cold Emailing

Cold emailing is another key responsibility for BDRs to develop email campaigns and for lead generation.

To know more about cold emailing, read our blog-

5 Best Ways For Creating Cold Email Marketing Strategy

5. Networking

In addition to online activities, BDRs need to be efficient at networking through face-to-face relationship building as well.

It helps them build trust and drive more leads in turn.

6. Social Selling

An effective BDR should be a master social seller, well familiarized with social media selling techniques to achieve his business target.

Choosing the right platform and regularly engaging with the target can help business development representatives build field authority and convince leads that they are an expert. 

This boosts trust and generates valid opportunities.

Skills Needed to Succeed as a BDR

The first skill for an expert business development representative is in-depth industry knowledge. 

They need to understand the market challenges to find the best possible solutions and trends around their industry to accomplish their targets. 

But simply knowing the market doesn’t guarantee success, BDRs need to have a high emotional quotient as well to handle rejections in the business.

They experience daily rejections and unlike their partners in Sales, they never get to experience the thrill of completing a sale. 

So they need to be able to stay on-task and motivated even on the most challenging days.

Soft skills every business development representative must possess to gain maximum benefits

1. Creativity

Creativity is a key skill for a BDR enthusiast. To be proficient in business development, one needs to come up with original ideas to connect with their audience as per the market requirements. 

Once they connect with a lead, they need to respond creatively to objections.

BDRs who can think out of the box when required and go off-script are the ones who will push more qualified leads. And one can only go off-script if one is creative enough to handle adverse situations on his own.

And innovative, creative business development reps can set their organization miles ahead of competitors merely by discovering creative ways to spark inquisitiveness in their project. 

2. Adaptability

BDRs spend most of their time engaging with leads from different backgrounds with different expectations. 

Being adaptable and able to deal with change quickly helps reps create a connection and drive results.

3. Active Listening

This is a must-have skill for any business development process. Being able to understand unspoken messages and decode body language helps BDRs address objections early. Hence, saving a lot of time and energy in waiting.

As active listeners, BDRs don’t just nod to anything. They focus on what’s being said, helping them establish a connection by making people feel special and well taken care of during the negotiation stages.

4. Persistence

Lastly, a very essential soft skill for BDRs is to be persistent to make someone really interested in their solutions, even behind numerous cold calls.

Good business developers keep going despite rejection. They understand that business development is a long-term game and it will take time to generate the results they expect.

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Business Development is vital to growing in the market, and having an effective business development representative in your team is an acquisition in future development.

But before hiring one, you need to examine your product requirement and set appropriate expectations by gaining an in-depth understanding of the process and what the BDR needs to follow specifically.

Invest in researching your audience and provide relevant information to BDRs to expand your reach and generate leads. 

But always remember, business development requires patience and energy as it is a long-term investment, challenging to master, but can drive massive growth when well-executed!


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